Remote Support Technician (Contractor)

IQON Digital

Job Overview:

IQON Digital is seeking a highly motivated and skilled Remote Support Technicians to join our team. We are rapidly expanding and looking to begin offering in-person troubleshooting and PC assistance in every state. The ideal candidate will also provide hands-on, in-person technical support, including troubleshooting and hardware upgrades, at clients' homes along with this they will also offer troubleshooting support remotely based on booked appointments with customers. This is a contract position and requires a strong customer service orientation and technical acumen.

Key Responsibilities:

Conduct on-site visits for technical troubleshooting of gaming systems, peripherals, and network devices.

Perform hardware upgrades for customers as needed, including installation of new components.

Assess customer needs and recommend hardware or software upgrades.

Assist in diagnosing physical hardware issues.

Maintain accurate records of service visits, customer issues, and resolutions.

Provide exceptional customer service during all interactions.

Work closely with the in-house technical team to resolve complex issues.

Adhere to all company policies, procedures, and standards.

Qualifications:

Required:

Have employment elsewhere, preferably full-time as this is contract work only.

High School Diploma or equivalent

Strong customer service skills

Strong communication skills, both written and oral

Ability to lift up to 80 pounds

Must have a valid driver’s license and a reliable means of transportation

Nice to Have:

Experience in computer technical troubleshooting

Knowledge in custom computer building

Experience in physical computer diagnosis

Work Schedule:

This is a contract position with variable hours, based on customer need. Ideally M-F schedule with a 1 day lead-time on dispatching to a call.

Compensation (USD):

In-person calls: $25/hour

Remote support from home: $15/hour

Custom computer builds: $150-$300 per build based on complexity of the build