Privacy Policy

Last updated: 2026-01-07

Privacy Policy

Last Updated: January 7, 2026 IQON Digital LLC, Colorado, USA ("IQON", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://iqondigital.com, use the IQON Desktop App, or engage with our VPN and Support Services.

1. Information We Collect

A. Website Data

Authentication: When you create an account, we collect your email address, name, and profile picture via our authentication provider, Auth0.
Analytics: We use PostHog to collect anonymous usage data to improve our website. You can opt-out of this collection via our Cookie settings.
Payment Data: All payments are processed by our [Merchant of Record]. IQON does not store or access your full credit card information.

B. Desktop Application Data (Local Only)

Hardware Monitoring: The IQON Desktop App uses HWiNFO64 to monitor your system performance (CPU, GPU, temperatures, etc.). This data remains strictly local on your PC. It is displayed to you in the App interface but is never transmitted to IQON servers or any third party.
Authentication: We store secure tokens on your device using the Windows Credential Manager to keep you logged in.
Entitlements: The App checks your subscription status via our secure API to unlock features.

C. VPN Service Data

Our VPN service is powered by Windscribe infrastructure using the WireGuard protocol.

Connection Metadata: We may process minimal metadata (timestamps, bandwidth usage) to manage your account limits.
No Activity Logs: We do not log your browsing history, traffic content, IP addresses, or DNS queries. We cannot see what you do while connected to the VPN.

D. Remote Support Service Data

Our remote support service uses a self-hosted RustDesk instance on secure cloud infrastructure.

Ephemeral Sessions: Support sessions are established only with your explicit consent.
No Persistent Data: We do not record screen content or retain chat logs. Session data is ephemeral and exists only for the duration of the support call.
Encryption: All connections are secured via TLS/HTTPS.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our Services.
Process your subscription and manage your account.
Provide technical support and respond to your inquiries.
Send you service-related emails (e.g., account verification, order confirmations, updates).
Detect and prevent fraud or security issues.
Comply with legal obligations.

We do not sell your personal information. We share data only with trusted service providers necessary to operate our business:

Auth0: For secure identity management and authentication.
PostHog: For anonymous website analytics (opt-in).
[Merchant of Record]: For secure payment processing.
Windscribe: For VPN network infrastructure (no activity logging).
RustDesk: For remote support infrastructure (ephemeral).

4. Data Retention

Account Data: We retain your account information as long as your account is active.
Deletion: If you delete your account or cancel your subscription, we will delete your personal data from our systems within 30 days, unless we are legally required to retain it (e.g., for tax records).
VPN & Support: Connection metadata and support session data are transient and not permanently stored.

5. Data Security

We implement industry-standard security measures:

Encryption: All data in transit is encrypted using TLS/HTTPS.
VPN: WireGuard protocol provides state-of-the-art encryption for network traffic.
Access Controls: Access to backend systems is strictly limited to authorized personnel.
Local Processing: Sensitive hardware data remains on your device.

Regardless of your location, we believe you should have control over your data.

Access: Request a copy of the personal data we hold about you.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your personal data ("right to be forgotten").
Portability: Receive your data in a structured, machine-readable format.
Withdraw Consent: Withdraw consent for processing at any time (e.g., opting out of analytics).

To exercise these rights, please contact us at support@iqondigital.com with the subject "Data Subject Request".

7. Age Restrictions

Our Services are intended for users who are at least 16 years old. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

8. International Data Transfers

IQON is based in Colorado, USA. Your information may be processed in the United States. By using our Services, you consent to the transfer of your information to the U.S. We utilize standard contractual clauses and rigorous security measures to protect data transferred internationally.

9. Cookies and Tracking

We use essential cookies to keep you logged in. Any non-essential cookies (such as those for analytics) are only used with your consent. You can manage your cookie preferences through our website settings.