Question 1

What is included in the free IQON app?

Accepted Answer

The free IQON app includes real-time FPS monitoring, hardware diagnostics, in-game overlay, and DIY repair tools. These features are free forever with no ads or tracking. One-click optimization and VPN require a Plus or Premium subscription.

Question 2

What is the difference between IQON Plus and Premium?

Accepted Answer

IQON Plus ($9.99/mo) includes one-click optimization, 1 PC license, 25% off human support, and priority support. IQON Premium ($19.99/mo) adds 2 PC licenses, 50% off human support, VPN included free, VIP Discord role, and premium support queue.

Question 3

Can I use my IQON subscription on multiple PCs?

Accepted Answer

Plus includes 1 PC license, Premium includes 2 PC licenses. You can add extra PCs to either plan for $2.99/month per additional PC.

Question 4

How much does an Expert Support Session cost?

Accepted Answer

Expert Optimization and Troubleshooting sessions are $39.99 each, scheduled 24+ hours in advance. Subscribers get 25% off (Plus) or 50% off (Premium). Add $30 for rush service within 2 hours.

Question 5

Do you offer annual billing discounts?

Accepted Answer

Yes, save 20% with annual billing. Plus Annual is $99.99/year (vs $119.88 monthly). Premium Annual is $199.99/year (vs $239.88 monthly).

Question 6

What is your refund policy?

Accepted Answer

We offer a money-back guarantee on all services. If you're not satisfied with an Expert Session, contact us for a full refund. Subscription refunds are handled on a case-by-case basis within the first 7 days.

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